Return & Refund Policy
Welcome to CozyBunny’s website. Please read our Shipping Information Policy carefully to understand how we handle and process shipping for your orders.
Shipping Locations
We currently ship to addresses within Singapore (except restricted areas like Jurong Island, Sentosa & etc.) and Malaysia.
Shipping Methods and Charges
We offer several shipping options to meet your needs:
- Standard Shipping
Expected delivery within 3-5 business days.
- Express Shipping
Expected delivery within 1-2 business days.
Shipping charges are calculated based on the weight of your order and the destination. These charges will be displayed at checkout before you complete your purchase.
Order Processing Time
Orders are typically processed within 1-2 business days. Processing times may vary during peak seasons or due to high order volumes.We offer several shipping options to meet your needs:
Delivery Time
Once your order is processed, delivery times will depend on the shipping method you select:
- Standard Shipping
3-5 business days.
- Express Shipping
1-2 business days.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions or carrier delays.
Tracking Your Order
After your order is shipped, you will receive an email with tracking information. You can use this information to track the status of your shipment on the carrier’s website.
Delivery Issues
If you encounter any issues with your delivery, such as a missing or delayed package, please contact our customer service team at customerservice@cozybunny.sg. We will work with the carrier to resolve the issue as quickly as possible.
After your order is shipped, you will receive an email with tracking information. You can use this information to track the status of your shipment on the carrier’s website.
International Shipping
Currently, we only offer shipping to Singapore and Malaysia. We are working on expanding our shipping options to include international destinations in the future.
