Changes to This Privacy Policy

How We Collect and Use Your Personal Information

What Personal Information We Collect

Information We Collect Directly from You

Information We Collect about Your Usage

We may also automatically collect information about your interactions with the Services (“Usage Data”). This can include the use of cookies, pixels, and similar technologies (“Cookies”). Usage Data may encompass details such as:

• How you access and use our Site and your account.

• Device information and browser details.

• Information about your network connection and IP address.

• Other data regarding your interactions with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This includes:

• Companies that support our Site and Services,such as Shopify

• Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill your orders, and provide you with products or services you have requested.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with our Services, fulfilling our contractual obligations to you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, and managing your account. We may also enhance your shopping experience by enabling third-party logistics companies to handle the fulfilment and delivery of your orders.

• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying advertisements for products or services. This includes using your personal information to better tailor the Services and advertising on our Site and other websites.

• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying advertisements for products or services. This includes using your personal information to better tailor the Services and advertising on our Site and other websites.

• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend not sharing your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• Communicating with You and Service Improvement: We use your personal information to provide you with customer
  support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services,and
  maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including rem- embering your actions and preferences), run analytics, and better understand user interactions with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experi- ence and may cause some Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purp- oses, and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

• When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

• With our affiliates or within our corporate group, in our legitimate interests to run a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in How We Collect and Use Your Personal Information and How We Disclose Personal Information:

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

While we strive to protect your personal information, please be aware that no security measures are infallible, and we cannot guarantee “perfect security.” Additionally, any information you transmit to us may not be secure while in transit. We recommend not using insecure channels to communicate sensitive or confidential information. The duration for which we retain your personal information depends on various factors, including our need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce other applicable contracts and policies.

Your Rights

Depending on your jurisdiction, you may have some or all of the following rights concerning your personal information. These rights may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law:

You may exercise these rights on our Site or by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights. To verify your identity before responding to your request, we may need to collect additional information, such as your email address or account details. You may designate an authorized agent to make requests on your behalf to exercise your rights, provided the agent offers proof of authorization and we verify your identity directly. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. If you are dissatisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority, depending on your location.

International Users

We may transfer, store, and process your personal information outside your country of residence, including in Singapore and Malaysia. Your personal information is also processed by our staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Singapore or Malaysia, we will ensure that it is protected by relying on recognized transfer mechanisms, such as contractual obligations under applicable privacy laws, or obtaining your explicit consent, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at or contact us at: customerservice@cozybunny.sg